Refund policy
Returns & Refund Policy
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused, sealed, and in the same condition that you received it. It must also be in the original packaging. Items that have been opened, used, or altered in any way are not eligible for return or refund.
Refunds (if applicable)
There are no refunds, cancellations, or exchanges on spiritual consultations, readings, or personalized productsunder any circumstance.
Once your return is received and inspected, we will notify you by email whether your refund has been approved or denied.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:
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Recheck your bank account.
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Contact your credit card company — it may take some time before the refund is officially posted.
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Contact your bank, as processing times can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at customerservice@obatalaespiritual.com.
Sale Items (if applicable)
Only regular-priced items may be refunded. Sale or discounted items are final sale and cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, please email customerservice@obatalaespiritual.com and ship your item to:
Botánica Obatalá Espiritual Corp
224 W 35th St, Suite 500 #309
New York, NY 10001, United States
Shipping
To return your product, please mail it to:
Botánica Obatalá Espiritual Corp
224 W 35th St, Suite 500 #309
New York, NY 10001, United States
You are responsible for paying your own shipping costs for returning your item. Shipping fees are non-refundable.
If a refund is issued, the return shipping cost will be deducted from the total amount refunded.
Depending on your location, the time it may take for an exchanged item to reach you can vary.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Botánica Obatalá Espiritual Corp is not responsible for any lost, stolen, or damaged packages once shipped.